TICKET MANAGEMENT

Ticket management software usually automated the ticket generation of the organization against each inquiry or complain, on which a person is assigned for the follow-ups and support. But what happened when a customer made a complaint on more than one platform with the same issue, for example a complaint is made on the website-online chat as well as on the social media platform. As the result, the conventional ticket management will generate two tickets for the same customer and as a consequence, two of your support person will be wasting their time on the same client. Streamline ticketing management is thus not an easy task.

Empowering automation as well us removing redundancy is what offered by the WebDesk Ticket management software. It offers customers optimized support with mobile compatibility and email integration. It provides multi-channel communication which makes help desk management easy and durable. The CRM integration and data import & export facility makes it more useable. Enhanced dashboards provide visual analytics and real time monitoring. Also real time updates allow users to know who is working on which inquiry and which are the unanswered ones. Access control allows admins to set roles of different employees. Therefore, activity tracking and assignment management leads to better results in performances of support people.

The WebDesk Ticket Management software also offers automatic lead distribution with project time tracking. Rules-based workflow contributes in durability of the work. The Cloud-based software offers Scalability with high SSL security. Advance features in search option makes it feasible to pursue clients’ inquiries easily. Status tracking and Summary reports are the key attributes of the system. The software is compatible of generating automatic Notifications and automatic Reminders.

With the knack for multiple user accounts and multi-location access the software’s reporting compatibility is outrageous. Profound feedback management is the cherry on the top. Prioritizing tickets is another striking support of WebDesk Ticket Management Solution. Now you and your team can manage the tickets with real time ticket acceptance from users. One can see who is working on a specific ticket and can find internally what was the history of that issued ticket. Also if a person has complaint or inquired again the previous tickets generate for the same person will be shown appropriately in the ticket logs.

WEBDESK TICKET MANAGEMENT ERP (KEY FEATURES):